SHIPPING / RETURNS

SHIPPING

There is a flat rate of $7.00 on all orders. Items ordered and paid for will ship after 1–3 business days, unless otherwise noted in description of product. We primarily ship through Australia Post. After leaving our facility, Australia Post typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.

RETURNS

We want you to love your product as much as we love making them for you. 
Should there be anything in the way of total satisfaction, please contact us within 7 days of your order being received so we can come to a solution. 

We will offer a replacement or a shop credit for certain circumstances. Please send us an email at sales@kokkos.com.au with any concerns about your purchase so we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Kokkos is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Kokkos.

 

ORDER ISSUES

If you have any problems with your order (not received) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at sales@kokkos.com.au. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.